We answer our phones!

 

Please call ot text the office to make an appointment.

Please bring your current insurance card, an ID, current medications and the name of any specialists you follow with.

 

New patients:

Please call your insurance company to see if we are in network. If you're still unsure if we are in network with your plan, give us a call at (407) 679-4800.

If you have an emergency, we encourage you to dial 911.   If you have after hour non-urgent medical needs, please call 407-679-4800 and provide your information to our answering service and we will call back shortly.

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We recommend 

Guidewell Emergency Doctors

(689) 262-6978

for weekend and after hours medical care.

If you have insurance, we will file the claim and bill your insurance. However, patients are responsible for any required co-payments or outstanding balances. Payments due at time of service.

 If there is still a balance we will mail you one bill. Please pay on the first bill received. There may be a $50 fee added to additional bills to cover the excessive costs to collect.   Questions-  billing@universityfamilymed.com

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Note: If an outstanding bill is over 30 days without communication from the patient, it may be sent to collections and/or the patient will disengaged from our office.

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We understand that life gets busy!  We have families, school, traffic and a dog, just like you! 

Please call the office 24 hours in advance to cancel an appointment to avoid a no show fee/late cancel fee. This allows us to care for other patients that have acute needs.

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Full payment is due at the time of service. Copay and deductibles must be paid at time of service.

 

· Two (2) no-show appointments may result in dismissal from the practice. 

Note: Missed appointments may result in a $50-$100 "no-show" fee  to discourage no show appointments and allow us time to care for others.

If you have insurance, we will file the claim and bill your insurance. However, patients are responsible for any required co-payments or outstanding balances. Payments are expected at the time of visit.  If there is still a balance we will bill you.  Please pay on the first bill received. You will also receive text and email statements and are able to view your bill from the portal.

 

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If your lab services result in a bill we will try to work with your insurance and you to see if there is any additional insurance coverage. Please call the office or send a text  407-679-4800 with the lab bill information.  You can also send to billing@universityfamilymed.com

 

 

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