Friendly Patient Policies

Appointments

We answer our phones!

 

Please call the office to make an appointment. 


Please bring your current insurance card, an ID, a list of any prescriptions you are currently taking or refills needed, and the name of any specialists you follow with for medical care.

 

New patients:

Please call your insurance company to see if we are in network. If you're still unsure if we are in network with your plan, give us a call at (407) 679-4800.

Emergencies/On-Call

If you have an emergency, we encourage you to dial 911.   If you have after hour non-urgent medical needs, please call the office number which will be redirected to the answering service after hours. If you cannot wait for a return call or have an emergency situation, we do ask that you would please go to the nearest urgent care.  Urgent care medical services are often less expensive and faster than the emergency room.

Financial Policy

  1. If you have insurance, we will file the claim and bill your insurance. However, patients are responsible for any required co-payments or outstanding balances. Payments due at time of service.

  2.  If there is still a balance we will bill you or give you a call to collect the outstanding balance via debit/credit. Please pay on the first bill received. There may be a $25 fee added to additional bills to cover the excessive costs to collect.   Questions-  billing@universityfamilymed.com

Note: If an outstanding bill hasn't been paid over a lengthy period of time without communication from the patient, it may be sent to collections and/or the patient will disengaged from our office.

Cancellations

We understand that life gets busy!  We have families, school, traffic and a dog, just like you! We never mind when you cancel or change appointment times, as this lets us free up the time for another patient who may be sick and waiting for a call to be worked in.

Please call the office 24 hours in advance to cancel an appointment to avoid a no show fee. This allows us to care for other patients that have acute needs.

Full payment is due at the time of service. Copay and deductibles must be paid at time of service.

 

· Two (2) no-show appointments will result in dismissal from the practice. We understand that appointments sometimes need to be changed, so we ask that you call  24 hours in advance if you cannot keep your scheduled appointment.

 

 

Note: Appointments that are missed and not cancelled 24 hours in advance will result in a $50-$100 "no-show" fee  to discourage no show appointments and allow us time to care for others.

Financial Liabilities

If you have insurance, we will file the claim and bill your insurance. However, patients are responsible for any required co-payments or outstanding balances. Payments are expected at the time of visit.  If there is still a balance we will bill you.  Please pay on the first bill received.  There may be a $3 fee added to additional bills to cover the excessive costs to collect. 

 

Note: We are not responsible if any lab bills that are sent to collections

Lab Bills

 

 

Please bring your bill from the lab along with the explanation of benefits from your insurance company.  We need both in order to help you.

 

 

 

If you are having trouble with any bills that you're receiving in the mail, please drop them off at our office. If you have any further questions, please email us at billing@universityfamilymed.com