Friendly Patient Policies

Appointments

We answer our phones! Please call the office to make an appointment. If you would prefer, you can send an e-mail to the office to:   info@universityfamilymed.com with your name and phone number, and we will contact you to schedule an appointment.


*Please bring your current insurance card, an ID, a list of any prescriptions you are currently taking or refills needed, as well as a list of any questions you may have.

 

Note: If you are not a current patient with us and you want to become one, take a look at our insurance page to see if your insurance plan is in network with our office or give your insurance company a call. If you're still unsure if we are in network with your plan, give us a call at (407) 679-4800 or you can reach us via email at:   info@universityfamilymed.com

Emergencies/On-Call

If you have an emergency, we always encourage you to dial 9/11 to get an immediate response for help.   If not, please call the office number which will be redirected to the answering service after hours. You can expect a call back within 30 minutes. If you cannot wait for a return call or have an emergency situation, we do ask that you would please go to the nearest hospital.We share call with Dr. Raley, Dr. Burns, Kathleen and Sarah.

 

Answering service - (407) 992 4852

 

Note: We as an office are not liable for any injuries, deaths, or further damage to the patient outside of the office during after hours. We always encourage the patients, in the case of an emergency, to call 9/11. 

Financial Policy

  1. If you have insurance, we will file the claim and bill your insurance. However, patients are responsible for any required co-payments or outstanding balances. Payments are expected at the time of visit before the appointment begins.

  2.  If there is still a balance we will bill you or give you a call to collect the outstanding balance via debit/credit. Please pay on the first bill received. There may be a $3 fee added to additional bills to cover the excessive costs to collect.  Please call the office at (407) 679-4800 and ask speak with Natalia if you need clarification of bill or other payment plans. If you can't call, you can shoot her an email at billing@universityfamilymed.com

 

 

Note: If an outstanding bill hasn't been paid over a lengthy period of time without communication from the patient, it may be sent to collections and/or the patient will disengaged from our office.

Cancellations

We understand that life gets busy!  We have families, school, traffic and a dog, just like you! We never mind when you cancel, as this lets us free up the time for another patient who may be sick and waiting for a call to be worked in.

Please call the office 24 hours in advance to cancel an appointment you can not keep. This allows us to connect with any patients that are calling in.

 

Also, we know that sometimes you could be on a time crunch, especially in the beginning of the week! If you have questions about the length of time of your appointment, be sure to give us a call at (407) 679-4800 and we will be happy to answer any of your questions.

 

 

· Unless other arrangements have been made in advance between you and the practice or your insurance company and the practice, full payment is due at the time of service. For your convenience we accept VISA, MasterCard, Discover, and American Express.

 

· Two (2) no-show appointments will result in dismissal from the practice. We understand that appointments sometimes need to be changed, so we ask that you call in advance if you cannot keep your scheduled appointment.

 

 

Note: Appointments that are missed and not cancelled 24 hours in advance will result in a $15 "no-show" fee or $50 (if exam) to cover the lost time of the medical team.

Financial Liabilities

If you have insurance, we will file the claim and bill your insurance. However, patients are responsible for any required co-payments or outstanding balances. Payments are expected at the time of visit.  If there is still a balance we will bill you.  Please pay on the first bill received.  There will be a $3 fee added to additional bills to cover the excessive costs to collect.  Please call the office and speak with Erin of you need clarification of bill or other payment plans.

 

Note: We are not responsible if any lab bills that are sent to collections

Lab Bills

 

 

Please bring your bill from the lab along with the explanation of benefits from your insurance company.  We need both in order to help you.

 

 

 

If you are having trouble with any bills that you're receiving in the mail, please drop them off at our office. If you have any further questions, please email us at billing@universityfamilymed.com

NOTE:

  •  We do not treat ANY workman's comp. related injuries. 

  • We are unable to provide any service related to DOT Physicals.

  • Keep in mind, all requests for medical records need at least a 3-4 day turn around time due to high demand.

  • Please be aware, there is a 24-48 hour turn around time for all medication refills. We advise you call your pharmacy for a refill request when you have one-weeks worth to ensure you never go without medication.

  • If you are self-pay, our policy states that you must pay the office visit fee up front and any additional test at the end of your visit when you're checking out.

  • If it's been over two weeks since you received a treatment for an acute visit, you may be required to make another appointment if you would like an alternative/additional antibiotic.

  • In regards to all forms and documents, allow a one week turn around for forms to be completed.